This policy explains what information we collect, why we use it, and how we protect it when you browse the Sydney Snail Badminton Club website, contact the club, or submit a racquet restring request.
INFORMATION
WE COLLECT.
Depending on how you use the site and our services, we may receive information you choose to provide, including your name, email address, phone number, badminton session enquiry, racquet details, string and tension preferences, collection point, requested collection date, enquiry message, and photographs you upload of your racquet.
Our website host and service providers may also process basic technical information needed to deliver and secure the site, such as IP address, browser information, access times, and error or security logs.
HOW WE USE
YOUR DETAILS.
We use personal information only to operate the club website and respond to the request for which it was provided. This can include answering session enquiries, managing invitation requests, contacting you about a restring order, arranging racquet drop-off or collection, clarifying the work requested, maintaining site security, and keeping necessary service records.
We do not sell your personal information. We do not share it with third parties for their independent marketing. Information may be processed by service providers acting for us, such as our website host or the form provider that receives and stores submissions, only as needed to provide those services or comply with law.
FORMS &
PHOTO UPLOADS.
Contact and restring forms are provided through Cognito Forms and are embedded in our website. When you submit a form or upload racquet photographs, the information is transmitted to Cognito Forms and made available to the club for the purposes described in this policy. Cognito Forms may process technical data under its own privacy terms. Please review its current privacy information before submitting.
Only upload photographs and information relevant to your enquiry or racquet service. Avoid including people, addresses, or other sensitive details in photographs unless necessary.
STORAGE &
RETENTION.
We take reasonable steps to restrict access to submitted information and protect it from loss, misuse, or unauthorised access. We keep information only for as long as reasonably needed to handle the enquiry or service, maintain appropriate club records, resolve issues, or meet legal obligations, and then securely delete or de-identify it where practical.
No website, email, or online service can be guaranteed completely secure. Please contact us if you believe information you submitted has been exposed or sent in error.
YOUR CHOICES
& CONTACT.
You may ask the club to access, correct, or delete personal information you have submitted, subject to any record-keeping obligations. To make a privacy request, use the contact form on our website and identify the enquiry or service involved. We may need to verify your identity before acting.
This website may link to external websites. Their privacy practices are governed by their own policies, not this one.
Policy changes: We may update this notice as our website or services change. The latest version will be published on this page with its revision date.
This is a general privacy notice, not legal advice. Please review it for your circumstances and applicable privacy laws before relying on it.